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FREE Shipping on Vinyl Orders of 1000 ft. or more
Your order will be coming to you directly from the factory. It will be necessary for you or your representative to be on site at the time of the delivery to help unload the truck. Most companies call before arriving to arrange a day and time for delivery.
Large shipments may be delivered on pallets. A forklift is generally used to offload large shipments, but the pallets can be broken open to be offloaded by hand. Most residential deliveries will need to be offloaded by hand. The driver is only responsible to get the order to the end of the truck. It is the recipients responsibility to remove it. This only applies to Common Carrier deliveries, not UPS, FedEX, etc.
The factory loads the truck with the correct items and then it is the trucking company's responsibility to get it to you in good condition. Any shortage or damage must be noted on the bill of lading at the time of delivery. If damage is found after the driver has left, the trucking company must be notified and a claim filed. Make all claims promptly. Frequently an inspector will be sent out to see the damage or to note a shortage. It is the customer's responsibility to seek reimbursement from the trucking company for any damages or shortages. A Wholesale Company will help in any way we can.
The trucking company will provide the appropriate forms for filing a claim.
Replacement orders should be placed promptly with A Wholesale Company so installation of your fence can proceed as scheduled. Call A Wholesale Company before returning any items. You may incur a 25% restocking fee plus the cost of shipping both ways if a return is not authorized.
For shipments outside the continental U.S.:
We ship worldwide. We can deliver to any freight forwarder in the continental U.S. The customer is responsible for all shipping, packing, customs and duty charges. If you don't have a freight forward company we can help you get one.
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Our Shipping Policy
